Key Terms
Team
People organized to function cooperatively as a group (Katzenbach and Smith, HBR). Working Group: A functionally organiz
Potential costs of conflict
Distrust, disrupted morale, damaged relationships - but only when handled poorly.
Mining
Surfacing buried team disagreements; requires one member willing to draw out conflict deliberately.
Real-time permission
Interrupting conflict to remind the group the discomfort is necessary and productive.
Credit Suisse
Organizations with at least one female board member showed higher return on equity and higher net income growth.
Journal of Personality and Social Psychology
Diverse panels raised more facts, made fewer factual errors, and discussed evidence more thoroughly than homogeneous pan
Mechanism
Diversity prevents groupthink. When team members know their views may be challenged, they prepare more rigorously and ex
Definition
A competency that enables individuals to function effectively in cross-cultural environments. Develops as people become
Adaptation
Working with or around cultural differences on a team.
Boundaries
The space between the team and its external stakeholders and pressures.
Cognitive complexity
The ability to view situations from more than one cultural framework.
Cultural intelligence (CQ)
Skill enabling individuals to function effectively in cross-cultural environments.
Exit
Last-resort intervention; removal of a team member who can no longer work productively with the group.
Forming
First Tuckman stage; polite, enthusiastic, leader-dependent.
Ground rules
Basic principles governing team conduct; set early to manage future conflict.