Key Terms
Job performance is a function of two things
Capacity to respond and desire to respond.
Capacity to respond includes
Mental abilities, physical abilities, personality traits, perceptual capabilities, stress tolerance.
Desire to respond includes
Motivation variables — covered in later chapters.
Personality (Maddi)
A stable set of characteristics and tendencies that determine communalities and differences in psychological behavior —
Three key elements
1. Personality is a constellation of interacting characteristics; look at the whole person.
Definition
Behavioral consistency; being self-reliant, responsible, consistent, and predictable.
Introverts
Focus energy inward; greater sensitivity to abstract feelings. Tend to succeed in roles requiring reflection, analysis,
Extroverts
Direct attention outward to people, objects, events. Tend to succeed in first-line management and field roles requiring
Workplace impact
High authoritarians perform better under rigid supervisory control. Low authoritarians perform better under participativ
CONFLICT IS STRONGEST WHEN
Employees are mature adults; organizations are highly structured with formalized rules; jobs are fragmented and mechaniz
Instrumental values
Values about how to behave in pursuit of goals (the path).
Terminal values
Values about desirable end-states (the destination).
Gray zones
Situations where ethical standards are ambiguous or where something may not be illegal but still feels wrong. Individual
Work ethic
Strength of commitment to hard work as both an end and a means.
Culture
Collective mental programming that distinguishes one human group from another.