Key Terms
Work
Activity that produces something of value for other people.
Alienation
Isolation from work and community; result of meaningless or unchallenging work; characterized by powerlessness, meaningl
Industrial competitiveness
Ability to provide products and services more effectively and efficiently than competitors.
Total Quality Management (TQM)
Comprehensive efforts to monitor and improve all aspects of quality within a firm.
Ethics
Moral principles governing behavior or an activity.
Management
Planning, organizing, directing, and controlling employee activities plus resources to accomplish organizational objecti
Classic definition (Mary Parker Follett)
"The art of getting things done through people." The modern definition adds structure and scope — but the human element
Organizational behavior (OB)
The study of the actions and attitudes of individuals and groups toward one another and toward the organization as a who
Micro-organizational behavior
Individual and group dynamics inside the organization.
Executive managers
Highest level of management; responsible for organizational strategy and overall direction.
First-line management
Directly supervises nonmanagerial employees; day- to-day operations.
Long-range planning
Goal-setting that charts the company's future path.
Macro-organizational behavior
Organization-wide analysis; structure and environment. Also called organization theory.
Middle management
Level below senior executives; supervises departments and lower-level managers.
Organization theory
Study of organization design, structure, environmental relationships, and manager/worker behavior. Synonymous with macro