Key Terms
Context
Before Taylor, managers assumed workers were lazy and deliberately inefficient. Taylor said the real problem was the sys
Scientific management
System for analyzing work flows to maximize labor productivity; developed by Taylor.
Key method
Filmed workers in detail while recording how long each motion took. Films served two purposes: created a visual record o
Core belief
Successful organizations are linked to satisfied and motivated employees. Management should be responsible for more than
Command
Select and lead workers through clear instructions 4.
Coordinate
Make sure diverse efforts fit together through clear communication 5. Control: Verify results against the plan; make cor
Vision statement
Where the organization is going.
Mission statement
How the organization will get there; foundation for goal-setting.
SWOT
Strengths, Weaknesses, Opportunities, Threats.
Division of work
Workers specialize in fewer tasks; speed and accuracy improve. The right people in the right roles reduces redundancy an
Organization chart (org chart)
A diagram showing the interrelationships of positions; illustrates chain of command.
Chain of command
Authority relationships across organizational levels.
Span of control
Number of subordinates reporting to one manager.
Today
Value increasingly comes from knowledge, not just skill. Workers are not interchangeable.
Controlling has two aims
1. Make order out of chaos 2.